Panasonic Rewards (hereafter referred to as the “Scheme”) is promoted by Panasonic UK, a branch of Panasonic Marketing Europe GmbH, a branch registered in England and Wales with branch number BR015033 and with registered office at Maxis 2, Western Road, Bracknell, Berkshire, RG12 1RT.
The Scheme is subject to the following Terms and Conditions. Any further promotions or incentives offered by Panasonic UK will be subject to their own specific terms and conditions.
ELIGIBILITY
1. The Scheme is only open to members of staff of participating Panasonic dealerships (“Eligible Members”) who are participating with the permission of Panasonic and the owner/proprietor of the dealership. The owner/proprietor of any given dealership has the right to prevent their staff from participating.
2. Eligible Members will be invited to join the site and only those who receive the invite will be eligible to sign up to the Scheme. Panasonic will approve sign-up requests and only those who are approved will be uploaded to the Scheme’s platform.
3. Only individual Eligible Members can sign up to the Scheme. Should any requests be made by dealerships or on behalf of dealerships, rather than individuals, all incentives earned will be void and, once aware, Panasonic reserve the right to de-register any such accounts from the platform.
ELIGIBLE SALES
4. Sales are only eligible if they are a bona fide “Face to Face” sales directly to a customer in the dealership where the Eligible Member is employed. For the avoidance of doubt, online sales are excluded from this Scheme and awards cannot be claimed for such sales.
5. Sales must only be registered to the individual Eligible Member making the sale and no ‘pooling of claims’ is allowed.
6. Sales can only be registered for a period of one month after the sale took place and any claims registered after this time will not be validated.
7. To register a sale, Eligible Members must provide the date of purchase, correct model number and invoice number, the name of the sales person who made the sale and a copy of the sales receipt. Panasonic may, at its discretion, request copies of selected sales invoice from Eligible Members to validate the sales submitted.
8. It is the responsibility of each Eligible Member to check that all sales on their account are correct. Should there be any discrepancies Eligible Members must contact Panasonic Rewards at [email protected] or by ringing 0808 189 2128 / 1800 816 954.
SCHEME MECHANISM
9. Eligible Members will be sent an email from Panasonic inviting them to sign up to the Scheme. The Eligible Member will use the link provided to sign up for the Scheme (the “Application”).
10. Once the Application has been submitted to Panasonic, Panasonic will review the Application and either authorise or reject the Application. Please note requests sent from persons other than Eligible Members will not be authorised by Panasonic.
11. Once the Application has been approved an account will be set up in the system for the Eligible Member. The Eligible Member will then be able to add claims to their account. These claims will be verified and only verified claims will be eligible for rewards and will collect points associated with the sale uploaded.
12. When uploading a claim, Eligible Members must provide the name of the salesperson making the claim and the name on the receipt to ensure that this information reconciles. If this information does not reconcile, Panasonic will not verify the claim and no awards will be made on the basis of that specific sale.
13. Once the claim has been verified, the associated monetary value (in GBP (United Kingdom) or EUR (Republic of Ireland)) will be credited to the Eligible Member’s account.
14. Once the first claim has been approved and processed, the Eligible Member will receive a reloadable Mastercard with the first payment amount already loaded. For further claims, the monetary value allocated to the claim will be loaded to the same Mastercard.
15. On a bi-weekly basis, the Mastercard will then be loaded with the relevant monetary amount (in GBP (United Kingdom) or EUR (Republic of Ireland)) due to the Eligible Member for all the sales Panasonic has verified in that time period. Panasonic reserves the right to amend this time period from time to time and Panasonic will notify Eligible Members of any such changes.
16. The Mastercard rewards will be available for a period of five years from the date it is loaded onto the reloadable Mastercard.
INCENTIVES
17. A number of incentives will be offered to Eligible Members on the platform.
18. All incentive programmes will be clearly communicated to Eligible Members both via the platform and emails to the email address they have registered.
19. Incentives will change periodically and these changes will be communicated to staff via the email address they have registered or via the promotions section of the Rewards platform.
20. Panasonic reserve the right to terminate any relevant incentives at any time and at its absolute and sole discretion.
21. All incentives must be claimed within the relevant incentive window which will be communicated to Eligible Members either via email or via the promotion section of the Rewards platform.
22. These Terms and Conditions apply to all incentives run via the Rewards platform.
DATA PROTECTION
23. We have a legitimate interest in processing your data for the purpose of administrating the Scheme, verifying claims and providing you with awards.
24. Any personal data processed in accordance with this Scheme will be processed according to the requirements in the European General Data Protection Regulation, the UK Data Protection Act 2018 and any other relevant law or regulation.
25. For further information on how your data will be processed, please review the Panasonic UK privacy policy at https://www.panasonic.com/uk/privacy-policy.html and the 360insights privacy policy at https://360insights.com/privacy-page
GENERAL
26. Participants are only eligible for the Scheme while they are employed by a participating dealer. Once the Eligible Member leaves the dealer’s employment they will no longer be involved in the incentive program and their account will be disabled by Panasonic so that they can no longer claim points. However, pre-existing amounts already loaded onto the participants Mastercard will remain valid for a period of five years from when the first points were loaded.
27. Participation in the Scheme must not compromise the ability to give honest advice to customers and should circumstances arise where this ability is called into question, Panasonic reserves the right to temporarily deactivate the members account and undergo a full investigation of the concerns raised.
28. No transferring of points between participants is allowed.
29. Late claims will not be accepted.
30. Panasonic will not be held responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents participants from or otherwise obstructs the participant from participating in the Scheme.
31. Claims made by fax, telephone or email will not be accepted.
32. Illegible, incomplete or altered claim forms will be deemed void.
33. The Mastercard rewards issued can be used according to usual rules of Mastercard incentive cards and more information is provided with your Mastercard and also by logging into your Digital Wallet at any time
34. Those participating in the Scheme shall be responsible for the payment of any relevant taxes.
35. Should Eligible Members have any queries on the Scheme then please contact [Panasonic Rewards at [email protected] / 0808 189 2128 / 1800 816 954.
36. Panasonic reserve the right to amend or cancel the Scheme (including these Terms and Conditions and any specific incentive or promotional activity) at any time.
37. Panasonic shall be the final arbiters of any disputes arising out of or in connection with this Scheme.
38. Panasonic reserves the right to verify the eligibility of all claims to protect itself against fraudulent, invalid or repetitive claims. Panasonic may, at its discretion, request copies of selected sales invoices from Eligible Members to validate sales submitted. In this situation, the individual’s award payments will be temporarily placed on hold until the requested invoices have been received and verified. Panasonic reserves the right to reject any claims if it suspects fraudulent activity. Claims that do not comply with these Terms and Conditions, any specific terms and conditions, or participants are otherwise found to be abusing the Scheme in any way will have their claims declared void.
EARNING POINTS
Points will be awarded to each Participant based on sale of eligible Panasonic Products
Points will be used to purchase catalogue items and pre-paid cards off the rewards catalogue.
From time to time, points awarded or transacted may be audited and, in the event that an audit reveals discrepancies or possible violations, the processing of further award redemption requests may be delayed pending completion of the audit and pending the outcome of any corrections to be applied.
EARNING REWARDS
Participants may opt to either:
(i) redeem some or all of the points awarded for rewards through the Website; or
(ii) save points awarded for redemption at a later date.
Points will expire 12 months after allocation to Your account unless redemptions are made within that 12-month period.
Any fraudulent activity of accounts, points balances, voucher codes and reward redemptions may result in the termination of Participants account and the cancellation of accrued points or rewards orders placed or both. The Promoter and Administrator shall seek to recover from You any losses incurred as a result of fraudulent activity.
PREPAID CARDS
All prepaid cards must be activated prior to use will be required to agree to the card rules – copy of which will be available on the card activation website details of which are available in your cardholder information. The Promoter and the card issuer reserve the right to amend card rules at any time and without notice.
In the case where the cumulative card load exceeds the KYC (Know Your Customer) limit of £0 or €0, an e-KYC will be performed to enable the card to be upgraded. In the case of non-UK residents, or where e-KYC cannot be completed, then a copy of the KYC documents is required by the cardholder to complete the upgrade process. The card cannot be loaded with any further funds until KYC has been completed.
You acknowledge that the Card Issuer retains cardholder data and has the right to suspend the prepaid card service in the event of such an instruction being made by the Regulatory Authority or if mis-use or fraudulent activity is suspected. There is no liability for direct or indirect losses as a result of suspension of the prepaid card service.
If You are no longer eligible to participate in the Programme for whatever reason You have 30 days in which to use the funds after which the Administrator will remove funds from the card.
You must advise the Administrator immediately on becoming aware that any prepaid card has been lost or stolen. Cards declared as lost in transit which have not been activated can be replaced.
Once a card is activated all risk for the funds on the card passes to the individual Participant, including risks for fraudulent use of the card. In the event of a lost, stolen or damaged card, the Card Issuer will issue a replacement card with the available balance at the point of notification transferred to a new card less a £5 charge for re-issuance.
In the case of mis-use or fraudulent activity of a prepaid card service, You acknowledge that You must comply with all requests for data or actions to be taken as given by the Administrator, the Card Issuer or any legal or regulatory body.
